We get it, plans change. Our goal is to give you the flexibility you need to plan your trip while making sure our prices can stay low and there is maximum availability on the bus. Here's how refunds work:
How to request a refund:
To request a refund just send us an email at [email protected] with the name or order number associated with your purchase. Please specify which trip you'd like to cancel.
Refunds can be requested up to 7 days before the departure date. If you purchased a one way ticket the departure date considered is the departure date of the leg of the trip you purchased your ticket for. If you purchased a round trip ticket the departure date considered is the first leg of the trip you purchased your ticket for.
To ensure maximum availability on the bus there is a $20 processing fee for all refunds to cover our third-party transaction fees and administrative support. However, if you cancel your trip within 24 hours of your purchase the processing fee is waved.
ShuttleHome tickets are non-transferrable. You will have to request a refund for your ticket and your friend will have to purchase his or her own ticket through the website.